Privacy Policy

Last updated: December 15, 2025

We do not share, sell or convey your personal information with third parties for marketing or promotional purposes.

Raptor Roofing(we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

I) Information We Collect

  1. Contact information

    We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

  2. Communications data

    If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.

  3. Usage and device information

    We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

  4. Appointment and service data

    If you schedule appointments or use our services, we may collect details associated with those interactions.

II) How We Use Your Information

We use your information to:

  • Provide requested services and customer support
  • Send appointment confirmations and reminders
  • Send SMS and email communications that you have explicitly consented to receive
  • Improve our website and marketing performance using analytics
  • Maintain compliance records related to consent and opt outs
    Protect our business and users, including fraud and security monitoring

III) Information Sharing

We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

  1. Service providers
    We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
  2. Legal and safety
    We may disclose information if required by law or to protect the rights, safety, and security of Raptor Roofing, our users, or others.
  3. Business transfers
    If Raptor Roofing is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
  4. Third party sharing
    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

IV) Your Data Rights

  1. Text Messages (SMS/MMS).
    We will only send text messages to you if you have provided us with a mobile phone number and given us permission to text you. The types of things that we might text you include service quotes, appointment reminders, or updates regarding the services you are receiving from us.

    By agreeing to receive text messages, you acknowledge that standard text messaging rates from your wireless carrier may apply. Any costs related to receiving a text message are the responsibility of the individual receiving the messages. Check with your mobile phone provider for details on receiving text messages.

    SMS opt out
    You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

  2. Email messages.
    An email address is not required to receive services from Raptor Roofing. If you choose to provide us with your email address, we may use it to provide you with individual updates about the services you are receiving, or to share general communications about Raptor Roofing.

    Email opt out
    You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

V) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

VI) Children’s Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

VII) Policy Updates

This policy may be updated periodically. All updates will be shared on our website and the date of our most recent update will be reflected in the policy.

VIII) Our Contact Information

If you have questions about this Privacy Policy, contact:

Raptor Roofing
283 Cranes Roost Blvd. Ste 111,
Altamonte Springs, FL 32701

(407) 308-5799

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